FAQ's

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0 height="100%"><tr> <td valign="top" width=200 BGCOLOR="#FFFFFF" TEXT="#080000"> <bR> <bR> <div> <IMG SRC="095b86f0.png" border=0 width="184" height="111" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <bR> <bR> <div> <A HREF="index.htm" TARGET="_top" TITLE="J T L Security Online"><U><IMG SRC="04787230.gif" border=0 width="135" height="35" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <IMG SRC="04b87260.gif" border=0 width="135" height="38" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <div> <A HREF="id19.htm" TARGET="_top" TITLE="Our Products and Services"><U><IMG SRC="04887260.gif" border=0 width="135" height="38" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="id24.htm" TARGET="_top" TITLE="Online quote"><U><IMG SRC="04987260.gif" border=0 width="135" height="38" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div>     <A HREF="id25.htm" TARGET="_top" TITLE="Contact Us"><U><IMG SRC="04a87230.gif" border=0 width="135" height="35" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </td> <td valign="top" BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B>SIA Security </B></div> <div> <B>online</B></div> <bR> <div> <B><U>SECURITY ALARM SYSTEMS - FAQs</U></B></div> <bR> <div> <TABLE BORDER="0" CELLPADDING="1" CELLSPACING="1" WIDTH="584" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="VOID" RULES="NONE" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 454 WIDTH="524"><div> Please find below a list of our most frequently asked questions on our <A HREF="id21.htm" TARGET="_top" TITLE="Home Alarm Systems"><U><U>home</U></U></A> and <A HREF="id22.htm" TARGET="_top" TITLE="Commercial Alarm Systems"><U><U>commercial</U></U></A> burglar alarm and fire alarm systems. We hope this answers any queries you have but if you require any further assistance then please <A HREF="id25.htm" TARGET="_top" TITLE="Contact Us"><U><U>Contact us</U></U></A><A HREF="id25.htm" TARGET="_top" TITLE="Contact Us"><U>.</U></A> For a quote, please visit the <A HREF="id24.htm" TARGET="_top" TITLE="Online quote"><U><U>Security System Quote</U></U></A> form.</div> <bR> <div> <A HREF="#bells_only_intruder_alarm_system" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#bells_only_intruder_alarm_system" TITLE="FAQs"><U><U>Bells Only Intruder Alarm System</U></U></A></FONT></div> <div> <A HREF="#bs4737" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#bs4737" TITLE="FAQs"><U><U>BS4737</U></U></A></FONT></div> <div> • <FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#dd2432002" TITLE="FAQs"><U><U>DD243:2002</U></U></A></FONT></div> <div> <A HREF="#false_alarms_from_your_system" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#false_alarms_from_your_system" TITLE="FAQs"><U><U>False Alarms</U></U></A></FONT></div> <div> <A HREF="#guaranteed_quotes__residential_home" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#guaranteed_quotes__residential_home" TITLE="FAQs"><U><U>Guaranteed Quotes</U></U></A></FONT></div> <div> <A HREF="#installations_of_security_systems" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#installations_of_security_systems" TITLE="FAQs"><U><U>Alarm Installations</U></U></A></FONT></div> <div> <A HREF="#keyholders" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#keyholders" TITLE="FAQs"><U><U>Keyholders</U></U></A></FONT></div> <div> <A HREF="#monitored_alarm_systems" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#monitored_alarm_systems" TITLE="FAQs"><U><U>Monitored Alarm Systems</U></U></A></FONT></div> <div> <A HREF="#monitoring___maintenance_contracts_for" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#monitoring___maintenance_contracts_for" TITLE="FAQs"><U><U>Monitoring and Maintenance Contracts</U></U></A></FONT></div> <div> <A HREF="#payment_terms_for_security_systems" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#payment_terms_for_security_systems" TITLE="FAQs"><U><U>Payment Terms for Security Systems</U></U></A></FONT></div> <div> <A HREF="#pets_and_false_alarms" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#pets_and_false_alarms" TITLE="FAQs"><U><U>Pets</U></U></A></FONT></div> <div> <A HREF="#police_registry" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#police_registry" TITLE="FAQs"><U><U>Police Registry</U></U></A></FONT></div> <div> <A HREF="#price_promise" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#price_promise" TITLE="FAQs"><U><U>Price Promise</U></U></A></FONT></div> <div> <A HREF="#relocationmoving" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#relocationmoving" TITLE="FAQs"><U><U>Relocation/Moving</U></U></A></FONT></div> <div> <A HREF="#ssaib" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#ssaib" TITLE="FAQs"><U><U>SSAIB</U></U></A></FONT></div> <div> <A HREF="#sequential_confirmation" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#sequential_confirmation" TITLE="FAQs"><U><U>Sequential Confirmation</U></U></A></FONT></div> <div> <A HREF="#smoke_detectors" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#smoke_detectors" TITLE="FAQs"><U><U>Smoke and Fire Detectors</U></U></A></FONT></div> <div> <A HREF="#wirelesswire_free_systems" TITLE="FAQs"><U>• </U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Comic Sans MS" ><A HREF="#wirelesswire_free_systems" TITLE="FAQs"><U><U>Wireless/Wire Free Systems</U></U></A></FONT> </div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="454" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 101 WIDTH="524"><bR> <bR> <bR> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04d0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div>  <A NAME="bells_only_intruder_alarm_system"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A>Bells Only Intruder Alarm System</div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="101" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 119 WIDTH="524"><div> "Bells Only" refers to the type of intruder alarm, burglar alarm, or fire alarm system that uses audible and visual signalling only –i.e. an external Siren and Strobe – and is not connected to any monitoring station. Such burglar and intruder security systems can still be registered with the Police but it is optional and police response is dependant upon a neighbour or passer by hearing your alarm ringing and raising the alarm.</div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="119" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 19 WIDTH="524"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="19" ALIGN="bottom" WIDTH="524" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="19" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 25 WIDTH="524"><div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04d0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="25" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="bs4737"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >BS4737</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 103 WIDTH="524"><div> This is the British Standards that relates to the majority of residential home security and commercial intruder alarms, burglar alarms and fire alarms. It is currently being updated and will shortly be superseded by EN50131.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="103" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="dd2432002"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A>DD243:2002</div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 160 WIDTH="524"><div> This is code of practice that relates to monitored alarm systems and primarily with regard to the requirements for police response. In short sequential confirmation is required to ensure police response and the alarm system must have some means of deactivation other that the standard 4 digit security code. With regard to SIA Security systems this requirement is satisfied by magnetic key-fobs which can be used to disarm the alarm system.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="160" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="false_alarms_from_your_system"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >False Alarms from your System</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 293 WIDTH="524"><div> Due to the serious nature of intruder alarm systems, there are strict rules affecting false alarms.</div> <div> Very few false alarms arise due to technical problems – most are due to simple human error or miss-use of the system. For monitored intruder alarm systems the police can refuse to respond to a premises after there have been three false alarms during a 12 month period. Up to a further 12 month period, free from false alarms, is then required in order to reinstate police response.</div> <div> Alarm companies are required to ensure that the reason for a false alarm can always be identified. If the reason is not immediately apparent then an engineer should visit the premises to investigate. In the event of repeated false alarms, even where the reason is known, the alarm company must work with the client to resolve the problem either through training or changes to the system.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="293" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 ><NOBR><div>  <A NAME="guaranteed_quotes__residential_home"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Guaranteed Quotes –Residential Home Security Systems Only</FONT></div> </NOBR></tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 236 WIDTH="524"><div> SIA Security provides quotes for residential home security systems based on a matrix of information such as property type, number of bedrooms etc. The matrix recommends the number of devices that would be required to provide adequate coverage for the type of property in question and a quote is prepared on this basis. A physical survey of the premises is not required. The engineer on the day of installation will conduct an initial assessment and if further detectors (magnetic contacts or motion sensors) are required in order to ensure adequate intruder detection coverage then these will be fitted at no extra cost.</div> <div> This guarantee does not apply to ancillary devices such as panic buttons, keypads, smoke / fire detectors and sounders.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="236" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="installations_of_security_systems"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Installations of Security Systems</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 216 WIDTH="524"><div> Alarm system installations take approximately 1 day for a small shop and 1.5 to 2 days for a 4 bed detached house. Installations requested outside normal office hours are subject to a surcharge.</div> <div> The majority of our installations are fully hardwired to minimise interference and false alarms and ALL wiring is monitored against tampering. Every possible effort is made to conceal wiring under floor boards and carpets and we pride ourselves in the quality of our work. We never forget that it is your property we are working within.</div> <div> However, where wiring is simply not an option, Wire Free door contacts, motion sensors and smoke detectors are available at additional cost.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="216" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="keyholders"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Keyholders</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 293 WIDTH="524"><div> For monitored intruder and fire alarms a minimum or 2 keyholders are required. Keyholders are people who do not live at the alarmed premises but have access to it. For commercial premises keyholders can be the owner (provided they don't live at the premises), Store Manager, etc. For residential premises keyholders are neighbours or friends/family living locally.</div> <div> If the alarm is activated the monitoring station will call the keyholders who will then be required to attend the premises.</div> <div> Keyholders must live within 20 minutes of the alarmed premises and have their own transport and set of keys to the premises. They must know how to operate the alarm including knowledge of passwords used by the alarm monitoring station.</div> <div> There are specialist companies available who, for a fee, can act as keyholders.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="293" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="monitored_alarm_systems"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Monitored Alarm Systems</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 217 WIDTH="524"><div> Monitored systems are linked by your phone line (or, in the case of high security systems, phone line and wireless transceiver) to a remote Monitoring Station. Each time the alarm is set, unset or activated signals are sent to the call centre. For all alarm activations, the call centre will first try to contact the protected premises and then, if they cannot get a satisfactory response, they will call keyholders. A password is used to ensure security of communication with the Monitoring Station.</div> <div> If the alarm is activated and two devices are triggered, the call centre will, in addition to the above, immediately summon the police to the premises.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="217" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 ><NOBR><div>  <A NAME="monitoring___maintenance_contracts_for"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A>Monitoring & Maintenance Contracts for Alarm Systems</div> </NOBR></tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 293 WIDTH="524"><div> Two types of contracts are available with fire and intruder alarm systems.</div> <div> • Maintenance Only - for bell only systems. This contract includes up to two service visits a year and 24/7 support. Most alarm companies provide a pure 12 month equipment guarantee after which equipment faults are chargeable. SIA Security however provides a comprehensive Parts and Labour warranty on ALL equipment for the life of the contract.</div> <div> • Monitoring and Maintenance - for monitored alarm systems. In addition to the service visits and warranty described above, this contract also provides for 24/7 monitoring (via the phone line) with Police response to confirmed alarm activations and automatic fire service response where the system has a smoke detector fitted. </div> <div> SIA Security contracts are a minimum of 12 months.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="293" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="payment_terms_for_security_systems"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Payment Terms for Security Systems</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 235 WIDTH="524"><div> SIA Security's Payment Terms are full payment of the supply and installation charges on the day of commissioning (the day the system goes fully live).</div> <div> Monthly Fees are payable by Standing Order or Direct Debit on either the 1st, 15th or 25th of each month.</div> <div> For monitored systems the Police charge a £30 or £35 charge for registering the system. This has to be paid by a separate cheque payable to the relevant police authority but SIA Security can process the cheque on your behalf.</div> <div> For purchase of intruder and fire alarm systems we are happy to accept payment by MasterCard, Visa or Switch in addition to Cash & Cheques.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="235" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="pets_and_false_alarms"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Pets and False Alarms</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 236 WIDTH="524"><div> Pets are a very common cause of false alarms. Most alarms use motion sensors and whilst these can be configured and positioned so as to minimise the risk of false activation by pets, the risk can never really be totally eradicated. If at all possible, pets should be restricted to one or two rooms (i.e. the kitchen) whilst the alarm is set. These rooms could then be protected by non-motion sensitive devices such as door contracts and window sensors.</div> <div> In extreme circumstances, where large pets cannot be restricted at all, devices utilising detection features such as "audio verification" can be used but this and other such devices significantly increase the cost of the overall alarm.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="236" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="police_registry"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Police Registry</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 216 WIDTH="524"><div> In order to ensure police response, monitored alarms need to be registered with the police. The police charge a fee for this which varies between £30 and £35 depending on police authority.</div> <div> Once an alarm has been installed and commissioned there is usually a period of at least 2 weeks before the police complete their administration and during this time the alarm will have keyholder response only.</div> <div> "Bell Only" systems can also be registered with the police but police response to alarm activations is dependant upon a neighbour or passer-by hearing the siren ringing and contacting the police.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="216" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="price_promise"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Price Promise</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 83 WIDTH="524"><div> SIA Security has a simple but cast iron price promise. If you can find a genuine like for like quotation from another alarm company then we will beat it by at least £25.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="83" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="relocationmoving"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Relocation/Moving</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 160 WIDTH="524"><div> Once you have paid for an alarm system then it is yours. Should you move or relocate then you can either take the alarm with you or bequeath or sell it to the new occupiers.</div> <div> For a small fee SIA Security will remove the alarm and reinstall it in your new premises adding (at the appropriate cost) such additional devices and equipment as are necessary to protect the new premises and satisfy any current regulations.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="160" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="ssaib"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >SSAIB</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 122 WIDTH="524"><div> SIA Security are certified to install and maintain intruder alarms by The Security Systems and Alarms Inspection Board who are one of the main regulatory bodies in the Intruder Alarm industry. All the intruder alarms that we install receive a SSAIB certificate of conformity as standard.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="122" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="sequential_confirmation"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Sequential Confirmation</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 160 WIDTH="524"><div> For new monitored alarm systems, two devices need to be triggered sequentially (a confirmed alarm activation) in order for the police to be summoned (although the alarm will sound, and the monitoring station will call keyholders, even after just one device is triggered). Accordingly, our monitored alarm systems are always designed to ensure that the natural movement of an intruder through the premises will trigger two devices.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="160" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="smoke_detectors"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Smoke Detectors</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 293 WIDTH="524"><div> Smoke or CO detectors are strongly recommended for any monitored intruder alarm as they can detect the presence of a fire. When connected to an alarm system the detectors are active at all times, even when the alarm is not set. If they detect smoke or high CO level they will set off the high decibel internal siren and send unique "fire activation" signals to the monitoring station. The monitoring station will immediately try to call the premises (in case someone is just burning the morning toast) but if they cannot get a reply within 30 seconds the fire services are automatically called to the property –something that can give immense piece of mind particularly whilst away from the premises on holiday.</div> <div> Smoke detectors can be fitted to bell only systems but this will only cause the internal siren to sound.</div> <div> Due to fire system regulations, smoke detectors are only available for residential systems.</div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="293" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 23 WIDTH="524"><div>  <A NAME="wirelesswire_free_systems"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><FONT SIZE="3" COLOR="#000066" FACE="Comic Sans MS" >Wireless/Wire Free Systems</FONT></div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="23" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 156 WIDTH="524"><div> Historically, wireless systems have proved to be more prone to technical problems and false alarms than wired systems, not to mention the problem of replacing batteries. </div> <div> However, in January 2005 SIA Security have launched a range of Class 6 Wire Free devices which can entirely replace, or be mixed with, wired detection devices. The devices have interference monitoring, a range of up to 400m, and innovative "sleep" technology which can give a battery life of up to 5 years!!</div> </tD> <tD VALIGN=CENTER WIDTH="53"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="156" ALIGN="bottom" WIDTH="53" HSPACE="0" VSPACE="0"></tD> </tR> </TABLE></div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="id18_m.htm" TITLE="FAQs"><U><IMG SRC="04f0f130.gif" border=0 width="15" height="19" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <bR> <bR> <div>      |     <A HREF="index.htm" TARGET="_top" TITLE="J T L Security Online"><U>home</U></A></div> <div> FAQ's   |   <A HREF="id19.htm" TARGET="_top" TITLE="Our Products and Services"><U>Our Products and Services</U></A>   |   <A HREF="id24.htm" TARGET="_top" TITLE="Online quote"><U>Online quote</U></A>   |   <A HREF="id25.htm" TARGET="_top" TITLE="Contact Us"><U>Contact Us</U></A></div> <div> FAQ's</div> <bR> </td> </tr></table></body>